How do you document ServiceCenter?

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Export To Word

Producing Microsoft Word documents directly from Peregrine Systems' ServiceCenter

DDE Scripting In ServiceCenter    Outline

What is DDE?

ServiceCenter and DDE

DDE Commands

Working with Microsoft Excel as the DDE Server

   - Basic commands for opening and writing to a spreadsheet

   - Where to find help with the commands used with execute

Working with Microsoft Word as the DDE Server

   - Basic commands for opening and writing to a document

   - Where to find help with the commands used with execute

dde.test RAD application

The DDE Script Utility

   - The DDE Script record - dde.script.g

   - Changes to make working with a DDE Script easier

   - Insert Blank Cmd Display Option Definition

   - Delete Cmd Display Option Definition

A simple DDE Script for Microsoft Excel

A simple DDE Script for Microsoft Word

Executing a DDE Script

   - Executing the example scripts

   - Calling from a display option

   - Calling from a from a format control additional option

How the dde.script.process RAD application works

Example - Write an incident record to Microsoft Word

Example - Write a menu record to Microsoft Excel

Additional Help

©Copyright 2004-2005 Samuel B. Ryburn, Jr.
ServiceCenter is a registered trademark of Peregrine Systems, Inc.
Microsoft Word and Microsoft Excel are registered trade marks of Microsoft Corp.